BEGIN:VCALENDAR
VERSION:2.0
METHOD:PUBLISH
CALSCALE:GREGORIAN
PRODID:-//WordPress - MECv7.33.0//EN
X-ORIGINAL-URL:https://channeleye.media/
X-WR-CALNAME:Channel Eye
X-WR-CALDESC:Business & Lifestyle News in the Channel Islands and Isle of Man
X-WR-TIMEZONE:Europe/Jersey
BEGIN:VTIMEZONE
TZID:Europe/Jersey
X-LIC-LOCATION:Europe/Jersey
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20260329T020000
RRULE:FREQ=YEARLY;BYMONTH=03;BYDAY=-1SU
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20261025T010000
RRULE:FREQ=YEARLY;BYMONTH=10;BYDAY=4SU
END:STANDARD
END:VTIMEZONE
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-PUBLISHED-TTL:PT1H
X-MS-OLK-FORCEINSPECTOROPEN:TRUE
BEGIN:VEVENT
CLASS:PUBLIC
UID:MEC-3196991b4ae24d3bd8b6e74c9622c554@channeleye.media
DTSTART;TZID=Europe/Jersey:20250217T100000
DURATION:PT2H
DTSTAMP:20250108T135024Z
RDATE;TZID=Europe/Jersey:20250217T100000,20250221T150000,20250228T100000,20250306T150000,20250310T100000,20250317T150000,20250328T100000,20250404T030000,20250409T100000,20250412T150000,20250413T100000,20250414T150000
CREATED:20250108
LAST-MODIFIED:20250108
PRIORITY:5
SEQUENCE:3
TRANSP:OPAQUE
SUMMARY:Customer Service training: Shortburst CX workshop
DESCRIPTION:Agenda\nThis 2-hour interactive workshop will provide participants with practical tools to deliver exceptional customer experiences and foster a culture of service excellence.\n\nWhy Customer Service Matters\n\nUnderstand the impact of great service on your business.\nLearn to anticipate customer needs and create meaningful connections.\n\n\nSMILE Customer Service Standards\n\nExplore practical strategies to exceed customer expectations.\nDiscover how to surprise and delight customers for lasting loyalty.\n\n\nEffective Communication Skills\n\nBuild trust and rapport through empathetic listening.\nLearn basic sales techniques and stay energized in every interaction.\n\n\nTurning Challenges into Opportunities\n\nDevelop strategies to handle complaints with confidence.\nTransform difficult conversations into moments of loyalty-building success.\n\n\n\n\nWho is it for?\nThis session is ideal for:\n\nRetail and hospitality employees looking for a quick, impactful way to improve their customer service skills.\nTeams seeking actionable tools to build confidence in daily customer interactions.\nBusinesses aiming to foster a positive and memorable customer experience.\n\n\nWhy join this training?\n\nQuick and Impactful: Perfect for employees who want to learn essential customer service skills without taking too much time away from work.\nPractical Skills: Participants leave with actionable strategies they can apply immediately to improve customer satisfaction.\nInteractive Learning: Hands-on activities, role-playing, and real-life case studies make the training engaging and effective.\nPart of the Skills Development Scheme: Elevate your team’s skills while contributing to Jersey’s customer service excellence.\n\n\nTrainer: Claire Boscq, CX Activator, No. 3 Customer Experience Global Guru.\n
URL:https://channeleye.media/events/customer-service-training-shortburst-cx-workshop/
ORGANIZER;CN=Jersey Customer eXperience Alliance (JCX):MAILTO:
CATEGORIES:Business,Jersey,Retail & Hospitality
LOCATION:16 Library Place, Saint Helier, Jersey
ATTACH;FMTTYPE=image/png:https://channeleye.media/wp-content/uploads/2025/01/JCX-training-2-hour-01-16-9.png
END:VEVENT
END:VCALENDAR